One of Your Security Officers Just Asked for a Raise. Now What?
Promotions, raises, disciplinary actions, post assignments; these aren’t abstract HR exercises. They affect retention, morale, client satisfaction, and ultimately whether a guard company can scale with confidence. That’s exactly the problem Belfry’s Officer Performance Analytics was built to solve.
A Guide to Performance Tracking for Operations Managers
In security guard services, performance decisions carry real consequences.
Promotions, raises, disciplinary actions, post assignments; these aren’t abstract HR exercises. They affect retention, morale, client satisfaction, and ultimately whether a guard company can scale with confidence.
And yet, for many operators, performance decisions are still made based on memory, gut feel, or whoever speaks up the loudest.
That’s exactly the problem Belfry’s Officer Performance Analytics was built to solve.
The Risk of Running on Memory
Ask any security operations leader how they evaluate officers, and you’ll often hear something like: “I know who my good people are.”
But as teams grow, that knowledge stops living in one person’s head. It becomes fragmented across supervisors, schedulers, and sites… and critical details get lost.
An officer asks for a raise. Do they deserve it?
- Have they been consistently on time?
- Do they show up for last-minute coverage?
- Do they follow post orders?
Without clear data, leaders are forced to guess.
Why Officer Performance Is Hard to Measure in Guard Services
Unlike office-based roles, guard performance happens in the field.
Attendance, punctuality, responsiveness, incident reporting, shift acceptance… these signals are spread across schedules, timesheets, and supervisor notes. Traditional systems weren’t built to pull that information together in a meaningful way.
As a result:
- strong officers sometimes go unrecognized
- unreliable behavior slips through the cracks
- raises and promotions feel subjective
- accountability becomes inconsistent
“You've got a distributed workforce. You're not always necessarily with each individual officer day in and day out, so it can be hard to get those metrics to know who's doing a great job and who might need a little bit of additional coaching.” - Alex Tulenko, CTO & Co-Founder of Belfry
Belfry’s Officer Performance Analytics brings those signals together into a clear, defensible view of performance.
What Officer Performance Analytics Looks Like in Belfry
Officer Performance Analytics in Belfry turns everyday operational data into actionable insight.
Instead of static reports, leaders can see:
- attendance and punctuality trends
- call-offs and no-shows over time
- shift acceptance behavior
- supervisor activity and engagement indicators
This gives teams a shared source of truth; not just about who feels reliable, but who actually is.
“It lets you identify the really top performing officers, the people who you want to go and recognize… “Give them shout outs, maybe identify them for raises or bonuses… it can let you retain your best officers, and that's really gonna be the backbone of your business.” - Alex Tulenko, CTO & Co-Founder of Belfry
Click here to get a copy of the full PDF report that can be exported from the officer’s dashboard in Belfry.
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Fairness, Retention, and Accountability
Performance data isn’t about micromanagement; it’s about fairness.
When high-performing officers are recognized and rewarded based on real data, retention improves. When poor performance is addressed with evidence, accountability becomes clearer and more defensible.
That balance matters deeply in guard operations, where turnover is high and trust is hard-earned.
Leroy Henry, Operations Manager at Scout Security, shared how valuable this clarity is:
“It changes the conversation. You’re not arguing opinions… you’re looking at facts.”
That shift alone can reduce tension between management and officers.
Protecting Clients and the Business
Officer performance doesn’t just impact internal teams. It directly affects clients.
Late arrivals, missed shifts, or repeated issues at a post can damage client confidence quickly. With Officer Performance Analytics, patterns become visible before they turn into bigger problems.
Operators can:
- identify coaching opportunities early
- move the right officers into the right posts
- reduce repeat issues at sensitive sites
Built for Real Guard Operations
Officer Performance Analytics isn’t a generic HR tool. It’s designed specifically for security guard services, where performance is tied to:
- live coverage
- client contracts
- field supervision
- operational reliability
By embedding analytics directly into security guard software management, Belfry ensures performance insights are always connected to real workflows, not buried in spreadsheets or annual reviews.
“There's no extra work or logging that anyone in the back office has to do to get access to this… Usually when it's an additional task that's needed, that's the first thing to go by the wayside when there's a mountain of other things to take care of.” - Alex Tulenko, CTO & Co-Founder of Belfry
See Officer Performance Analytics in Action
The best way to understand how Officer Performance Analytics fits into your operation is to see it live.
👉 Request the PDF version of the report
👉 Schedule a live demo
For security guard services looking to reduce turnover, improve fairness, and operate with confidence, modern guard operations start with visibility.
