Entering Growth Mode: How Semper Secure Grew to 200 Officers with Belfry

Background

Semper Secure was founded by Shane Camardo, following his time in the Marine corps. The firm operates out of New Jersey and employs over 200 officers. What began as an impromptu email to a high school principal in the midst of a football game brawl, turned into a thriving business, built from the ground up with the help of Shane and his colleague Frank.

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Challenges

In the early years, Semper Secure faced numerous operational challenges. With limited resources, the management found themselves relying heavily on Excel spreadsheets to manage their operations. This resulted in fragmented systems and lack of solid, reliable data. The administrative workload often pulled managers away from critical field duties, such as checking in with clients and ensuring effective operations at all security sites.

“ As we progressed, we were all strapped for time, so I wanted to make sure my managers were out in the field doing quality checks, talking to clients. I didn't need them behind a desk doing admin stuff just because our system couldn't do it.” - Shane Camardo, Founder & CEO of Semper Secure

The Impetus for Change

Recognizing the strain on his team's efficiency, Shane knew it was essential to evolve from the disjointed systems and manual processes. This was the tipping point that led the company to consider other platforms and eventually transition to Belfry, an integrated system that promised to unite their operational needs under a single umbrella.

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Comprehensive Solutions

With the integration of Belfry, Semper Secure's operational landscape transformed significantly. Automation became a cornerstone benefit; allowing managers to pivot from administrative tasks to engaging directly with clients and field employees.

“Belfry really enabled us to take the things that we were not able to automate and really automate them so my managers can get out [in the field]. Now they're able to check in with clients consistently, send incident reports easily and be with our people.” - Shane Camardo, Founder & CEO of Semper Secure

The introduction of advanced features like GPS mapping enabled real-time tracking of security guards on duty, enhancing both accountability and operational fluency. Moreover, Belfry's user-friendly interface made the processing of timesheets more efficient, turning what once was a multi-hour endeavor into a task that could be completed over a morning coffee.

“My managers love the GPS mapping… And then from our admin side of the house, the time sheets are so easy to process. [It used to take] three hours. Now our admin team does it with a cup of coffee in the morning.” - Shane Camardo, Founder & CEO of Semper Secure

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Results

Semper Secure's switch to Belfry has been nothing short of transformative. The automation of processes that were once manual has freed significant managerial time which can now be spent on strategic activities like hiring and sales expansion. There’s also a ripple effect on customer satisfaction as service reliability has increased, fostering trust and retention. With operational burdens lifted, the firm is now poised for growth even beyond its current markets.

“ I can tell you with absolute certainty, we would not be able to grow if Belfry wasn't our system. The time that we used to spend in our other systems… now that we have Belfry, that same time is spent on hiring, on sales, and on making sure our customer promises what it's supposed to be.” - Shane Camardo, Founder & CEO of Semper Secure

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Conclusion

The decision to adopt Belfry was more than just a systems upgrade; it was a strategic move that allowed Semper Secure to streamline operations and focus on accelerating their growth trajectory. Shane & his team's success story is a testament to the power of choosing the right technology to support business scalability.