Background

SMR Security Services, founded by Sishman and Britney Rimpson, is a fast-growing, family-run security firm based in San Antonio, Texas. With a deep respect for service and a mission to create opportunity for their community, SMR has become a trusted partner for government and private contracts across multiple states.

But as their company expanded, the challenges of managing a complex, multi-site workforce threatened to slow them down – especially when it came to payroll and back-office processes.

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Challenges

Before Belfry, SMR was stuck in a constant cycle of payroll headaches and system hopping:

• Disconnected Payroll: Sishman and Britney struggled with multiple other platforms, all failing to link scheduling and payroll in a way that made sense for the security industry. Britney described it as, “constantly having to fix errors manually because nothing was talking to each other.”
  
  
• Compliance Risks and Missed Opportunities: Managing contracts across different states meant navigating changing rules, from state minimum wages to tax credits like WOTC. “We were missing out on money and opportunities because the tools just weren’t there,” Britney shared.
  
  
• Costly Errors and Stress: Sishman shared that tracking thousands of dollars in health benefits and complex fringe benefits manually was a constant headache, especially for government contracts. Officers expected reliable, on-time pay, but these manual workarounds weren’t just inefficient – they risked trust and morale.
  
  
• Limits on Growth: SMR was rapidly expanding – expecting to triple revenue in 12 months – but without a system that could handle complex fringe benefits and site-specific pay rates without significant manual effort, they couldn’t risk taking on new business.
  
  

The Decision to Change

Sishman was ready to return to an older vendor just to stop the headaches, until a trusted friend recommended Belfry. Despite his skepticism, he agreed to a demo.

“Within minutes of the demo, I was blown away,” Sishman said. “I’d never seen something that actually understood the security business. Payroll, scheduling, HR – it all worked together.”

That same day, they decided to take a leap of faith with Belfry – choosing a platform that finally spoke the same language as their business.

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Solutions

Payroll That Actually Works, Built for Security

Belfry’s payroll features became an immediate game-changer for SMR:

• Automated Data Flows: Scheduling, site-specific rates, and compliance data all feed directly into payroll – no more duplicate entry or guessing.
  
  
• Site-Specific Pay Rates: Sishman explained how site rates were often missed or miscalculated in other systems. Belfry’s post-rate configuration ensures accurate, fair pay that meets every contract’s needs.
  
  
• Fringe Benefit Management: While fringe benefits for government contracts are complex, Belfry’s team committed to building easy solutions – something other platforms couldn’t handle in an automated way.
  
  
• Integrated Compliance Updates: Through trusted HR partners, Britney gets alerts when state wage laws change – no more missing crucial updates.

Britney summed it up:

“I used to worry we were messing each other up. He’d set up one contract, and it would break something in payroll. Now, everything just works together, and I can do payroll in peace.”

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Real-Time Visibility and Accuracy

With Belfry’s real-time data, payroll isn’t just faster – it’s more accurate:

• Location-based clock-ins and NFC tags ensure guards are paid for time worked, not guesswork.
  
  
• Overtime warnings and real-time labor cost dashboards help Britney and Sishman stay ahead of profitability—no more surprises at the end of the month.
  
  
• Audit trails and integrated site data make disputes over hours easy to resolve with data, not frustration.
  
  

A True Partner for Back-Office Excellence

Beyond the software itself, Sishman emphasized how Belfry’s team has been a real partner, “Even if they’re on a plane, they find a way to help us. We’ve never had that kind of support from any other platform.”

Britney added, “We’re not just a number to them. They get what we’re trying to build.”

Results

Fewer Payroll Errors and Faster Processing
No more hours spent reconciling schedules and hours – Belfry’s integrated system has slashed errors and freed up time for more strategic work.‍

Compliance and Tax Credits Captured
From minimum wage updates to WOTC credits, SMR no longer misses out on money-saving opportunities or risks compliance fines.

Confidence to Grow
With a reliable payroll system in place, SMR has confidently expanded beyond Texas, eyeing new markets and adding services like armored transport and patrols.

Happier Officers and Clients
Accurate, on-time pay boosts morale and strengthens trust with clients who rely on SMR to keep critical sites safe and compliant.

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Conclusion

For SMR Security Services, Belfry’s payroll-first approach wasn’t just a tech upgrade—it was a way to unlock confident growth and stress-free back-office management. As Sishman put it:

“Belfry has been the best tool we’ve seen in 16 years. We feel confident now—like we can grow without limits because the foundation is finally there.”